Privacy Policy
Last updated: January 2025
1. Introduction
Welcome to DeepPadel ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service"). We are committed to protecting your privacy and ensuring the security of your personal information.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an account (name, email address, phone number)
- Make bookings (payment information, preferences)
- Use our AI chat feature (conversation history for service improvement)
- Update your profile (profile picture, date of birth, skill level)
- Contact our support team
2.2 Automatically Collected Information
When you use our Service, we automatically collect certain information, including:
- Device information (device type, operating system, unique device identifiers)
- Usage data (app features used, time spent, interaction patterns)
- Location data (with your permission, for court recommendations)
- Performance analytics (game statistics, improvement metrics)
- Technical data (IP address, browser type, app version)
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide, maintain, and improve our padel booking and AI coaching services
- Account Management: To create and manage your user account
- Booking Management: To process court bookings, payments, and cancellations
- AI Enhancement: To improve our AI chat responses and personalized coaching recommendations
- Communication: To send you booking confirmations, updates, and important service notifications
- Analytics: To analyze usage patterns and improve app performance
- Security: To detect and prevent fraud, abuse, and security incidents
- Legal Compliance: To comply with applicable laws and regulations
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing (encrypted payment data only)
- Cloud hosting and data storage
- Analytics and app performance monitoring
- Customer support services
- Push notification delivery
4.2 Court Partners
We share necessary booking information (name, contact details, booking preferences) with our partner courts to facilitate your reservations.
4.3 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Secure payment processing through certified providers
- Regular backup and disaster recovery procedures
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:
- Account information: Until account deletion or 3 years of inactivity
- Booking history: 7 years for financial and legal compliance
- AI chat conversations: 2 years for service improvement
- Analytics data: Aggregated and anonymized after 1 year
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Opt-out: Unsubscribe from marketing communications
- Location: Disable location tracking in app settings
8. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
This Privacy Policy is effective as of January 2025.